Marks & Spencer accident claimsslip, trip & fall compensation
Quick answer
You may be able to claim if you were injured in a Marks & Spencer store because of a hazard staff should have dealt with, such as a spillage. In England and Wales the claim is made against Marks and Spencer plc under the Occupiers' Liability Act 1957, usually within three years. We act in England and Wales only.
M&S Food Halls — both standalone and inside larger department stores — combine grocery with clothing and homeware. The mixed retail environment broadens the accident scenarios significantly.
Which supermarket was it?
Choose the nearest match. “Not sure” is fine.
The four most common Marks & Spencer accident scenarios our solicitors see
Food Hall fridge leaks
Chilled cabinets are densely packed and prone to condensation pooling.
Clothing department trip hazards
Low display fixtures, fitting room curtains and stray pins.
Escalator and lift accidents
Larger M&S stores have escalators where loose threads or pinch points cause injury.
Hot drinks from in-store cafés
Spilled coffee from M&S Café outlets is a recurring slip cause.
After an accident in Marks & Spencer: what helps
- Get medical help and keep the records. Treatment notes link your injury to the accident.
- Report it before you leave if you can. Ask for the accident book entry and a copy or reference number. No report does not end a claim, but a record helps.
- Photograph the hazard and the area. Include the floor, any warning signs, mats and your footwear, and note the time.
- Get witness details. Staff names and other shoppers can matter later.
- Ask for CCTV to be preserved. Request it from the store in writing and keep a copy.
Questions our Marks & Spencer clients ask
Hurt in a Marks & Spencer store?
Request a free claim assessment from Edward & Amaury Solicitors. We aim to contact you within one working day. No obligation.